Frequently Asked Questions
Common questions about our bikes, shipping, and warranty.
Our e-bikes generally have a top speed of 32 km/h (Class 2) on throttle and up to 45 km/h (Class 3) with pedal assist, depending on the model and local regulations.
Range varies by model, terrain, and rider weight. Most of our bikes offer between 56-96+ km per charge. Our long-range models can exceed 128 km in optimal conditions.
Most EU countries follow a shared classification for electric bikes:
No License Required
Standard E-Bikes (Pedelec)
- Max power: 250W
- Assistance while pedaling only
- Max speed: 25 km/h
Classified as bicycle. No License Required.
License Required
Fast E-Bikes (S-Pedelec)
- Speed > 25 km/h
- Throttle only option
- Power > 250W
Classified as moped. License Required.
E-bike laws by country (Summary)
| Country | Pedelec | S-Pedelec |
|---|---|---|
| Germany 🇩🇪 | No License Required | License Required |
| France 🇫🇷 | No License Required | License Required |
| Netherlands 🇳🇱 | No License Required | License + Registration |
| Italy 🇮Т | No License Required | License Required |
| Spain 🇪🇸 | No License Required | License Required |
| United Kingdom 🇬🇧 | No License Required | License + Plate |
Our e-bikes are water-resistant (IPX4 or higher), meaning they can handle rain and splashes. However, they are not waterproof and should not be submerged or power-washed.
Our bikes arrive 85% assembled. You'll need to attach the front wheel, handlebars, pedals, and headlight. All necessary tools and a video guide are included.
We provide a 2-year all-inclusive warranty on the frame, motor, battery, and controller for the original owner.